Payment Plans and Recurring Payments

There used to be a screen that listed all the open help tickets, as well as the messages back and forth updating the ticket. When you got rid of it, you made it IMPOSSIBLE to keep track of ticket status. If we only had ONE ticket open at a time, then this terrible email back and forth system would be fine. We have 8 providers, and drchrono is glitchy, so we ALWAYS have multiple tickets going. It wastes every one's time to have to sort through all the stupid help ticket emails to track progress. Maybe I'm paranoid, but I really start to wonder if the change was intended to make it harder for us to realize HOW LONG IT TAKES for you to solve help tickets.

the flag pop up is a step in the right direction, but still work to be done. from the pop up allow archive and edit, just like the flag in demographics. Yiu have to navigate there and not user friendly. Make the option when creating a flag what screens it appears on (i.e. live claims, appointments, patient chart, prescription screen). It does not make sense for a billing flag to be reviewed by a provider.

Macros could be personalized to an individual account so that we do not see other providers created macros. This is similar to the macro classification issue that all macros regardless of content i.e. ros, pe, plan, mdm etc all show up and the list is exhaustive. Dot phrases would be helpful to solve this problem rather than scrolling through to find the one we want to use. Also the ability to create a default macro that is used for each section like ROS and PE so that they do not have to be selected for every chart.

The list of Boards here are far from comprehensive. I often have questions and suggestions outside of these few specific categories.

We have ten offices, each with their own fax numbers, and all ten fax numbers dump into the SAME fax queue, with no way to sort/filter by fax number. HOW? Why can't we filter at the top by fax number? This is crazy.

Need to be able to see patient messages as a thread including all replies from everyone in the company. What is the point of allowing all providers to see all messages if we cannot see who responded to them. Also need a way to filter messages by who they were sent to.

Because of the requirements for a complex password PLUS authentication, it makes signing in on the mobile app very challenging! Can't something be done to make that easier? Maybe make face ID permanent and not expire?

It would be great if we had the ability to add flags from the claim screen