Enhanced Reporting

We are an integrative medical practice that prescribes both homeopathic medical-grade supplements and pharmaceutical medications. We would like Dr. Chrono to create a medication list that accommodates both documentation methods. Currently, there is no effective way to prescribe medical-grade supplements that allows them to be documented in the encounter note while also being visible to the patient in the OnPatient portal. At present, we send an email to patients with their medical-grade supplements and instructions on how to take them through the patient portal. It would be much more effective if we had two separate medication lists: one for pharmaceuticals and another for supplementation recommendations. Each list should include directions for how patients can take their supplements and should be easily accessible through the OnPatient portal.

Curious if Dr. Chrono is aware of the reports that are standard issue with the other EMRs on the market? Most EMRs come with ~50 standard reports—scheduled patients, missed appointments, charges, collections, rejections, days in AR, etc. etc. These are all missing in Dr. Chrono. I strongly recommend the leadership team review the reporting any competitor offers and start to build them out for Chrono users. It's been a BIG shock to discover there is virtually NO reporting in the system. We may have to leave the platform. Not sure what to do. Honestly in a state of shock to have an EMR with no reporting capabilities.

Loading of reports takes too long. Sometimes 3 - 5 minutes

When the Day Sheet switched to the Financial Transactions report, we could no longer print a PDF - only export to Excel which makes our process cumbersome. Please bring this feature back.

We've had such a hard time with the daysheet pulling our data. We highly depend on collections on the daily throughout the month to reach goals. There needs to be a reliable way to pull this data without it being down as frequently as it is. We were unable to determine how close we were to our collections goal for the last few days of the month. And I'm unable to pull our end of month collections (broke down by insurance and patient) and charges for end of month reporting. The transactions report (that was recommended to use) does not give me the same data. :(

Lately my staff is noticing after they type anything in the notes or reason section of a patient appointment and hit save, they are not saving. It happens quite often, no matter what wifi/location, there seems to be an issue with notes being saved.

I have no idea why they changed how to add pharmacies, but the new pharmacy locator is horrendous. Utilizing it is impossible, when it worked great in the past. Now, if you put "HEB" and set the setting to "<5 miles" it will give you every pharmacy other than the HEB and pharmacies in completely different cities. It's garbage. And you can't even have a contact us button.

Some pts are reporting that they are unable to see themselves in virtual appts through Dr. Chrono

Need to have it grouped by date uploaded. Would be easier to navigate for high volume offices.

There is nowhere in the record to add updates to the chart such as documentation of things we have done for the patient, faxed out, done online, etc. Would be nice to have a place in the Documents section to add manually typed notes instead of having to add them to the communication log when they aren't truly a communication with the patient.