Payment Plans and Recurring Payments

Make cancellations more clear - instead of just showing "cancelled" in a small box in the appointments tab for a given patient, add visual cues to enforce that clearly. Strikethrough the entire appointment, or put the text for that appointment in red, or show the cancelled appointments in a separate "cancelled appointments" section or something.

We've been entering payment notes when we run a credit card. Things like what appointment the balance was for. We were just notified by a patient that those notes don't actually appear on the receipt that gets emailed to the patient. That seems like a pretty stupid oversight.

We have ten offices, each with their own fax numbers, and all ten fax numbers dump into the SAME fax queue, with no way to sort/filter by fax number. HOW? Why can't we filter at the top by fax number? This is crazy.

There used to be a screen that listed all the open help tickets, as well as the messages back and forth updating the ticket. When you got rid of it, you made it IMPOSSIBLE to keep track of ticket status. If we only had ONE ticket open at a time, then this terrible email back and forth system would be fine. We have 8 providers, and drchrono is glitchy, so we ALWAYS have multiple tickets going. It wastes every one's time to have to sort through all the stupid help ticket emails to track progress. Maybe I'm paranoid, but I really start to wonder if the change was intended to make it harder for us to realize HOW LONG IT TAKES for you to solve help tickets.

Macros could be personalized to an individual account so that we do not see other providers created macros. This is similar to the macro classification issue that all macros regardless of content i.e. ros, pe, plan, mdm etc all show up and the list is exhaustive. Dot phrases would be helpful to solve this problem rather than scrolling through to find the one we want to use. Also the ability to create a default macro that is used for each section like ROS and PE so that they do not have to be selected for every chart.

For practitioners who meet with patients regularly, or many times, it would be helpful to generate a consolidated single super bill that lists all of the appointment times and charges as well as the balance due. It would streamline the process for submitting to insurance companies and avoid patient having to print out dozens of pages and submit dozens of forms rather than a single form. Thank you!

The HIPAA signatures that have popped up under documents is intrusive and should be removed to a different section that is not shown by default.

In the onpatient iPad check-in, when they get the signature page after the Hipaa, often times the signature pad doesn't work. You have to press the X button and then it works. It's been like this for over a year. Are there any plans to fix it?? Also, after patients enter their address and they're done checking in, the iPad won't immediate recognize any address input. It'll look blank, but when you go back to that page, the address is there. We figured out that if you go through a bunch of the fields again and just add a space and then delete it, it'll finally recognize the address input. VEry annoying.

the flag pop up is a step in the right direction, but still work to be done. from the pop up allow archive and edit, just like the flag in demographics. Yiu have to navigate there and not user friendly. Make the option when creating a flag what screens it appears on (i.e. live claims, appointments, patient chart, prescription screen). It does not make sense for a billing flag to be reviewed by a provider.

Hi, it would be helpful to have billing-related flags assigned to patients reflected in the patient payments section under the billing drop-down. This is where past due balances are charged, so including details such as preferred payment method, payment plans, and similar information would be beneficial and align logically with its functionality.